Peoples Bank takes the security and safety of your money and identity seriously. We believe education on these issues will help you reduce your risk of becoming victim to identity theft, monetary theft and fraud. Simply put, identity theft occurs when a person uses your personal information such as name, Social Security number, credit card number or other identifying information without your permission to commit fraud or other crimes.
A few ways your identity can be compromised:
Mail theft, ATM theft, skimming, inside sources, imposters posing as you, theft of or direct access to personal items and information in your home, theft of your purse, wallet, computer, cell phone or other sources of your personal information.
Sources of Online Fraud
If your Peoples Bank debit card becomes lost or stolen, contact us immediately.
Identity thieves like to go “phishing” — pronounced “fishing” — on the Internet for consumers’ personal financial information using fake emails and websites to trick people into providing Social Security numbers, bank account numbers and other valuable details.
Q: What is phishing?
A: Phishing is usually a two-part scam. Part I: email. Fraudsters, also known as phishers, send email to a wide audience that appears to come from a reputable company. This is known as a phish email. In the phish email are links to spoof websites. Part II: spoof websites. Websites that spoof or imitate a reputable company’s website are known as phish sites. Fraudsters hope to convince victims to provide their personal information by using clever and compelling language in their phish emails and spoof websites.
Q: I received a phish email. does this mean my identity had been compromised?
A: No. Receiving a phish email claiming to be from Peoples does not mean your identity has been compromised. Phish emails claim to come from various reputable companies.
Q: What if I entered my personal or account information through a suspicious website or telephone number?
A: Call your local Peoples location to speak with your Personal Banker
Q: What if I clicked on an email link to a spoof Peoples website, or received a suspicious text message, and did not give away any of my personal information?
A: For email, make sure your anti-virus software is current and your operating system and browser are updated with current security patches. Some spoof sites contain viral elements so you should verify that you did not download any viruses. Also, delete the email and if you receive other phish emails, report them as well. For suspicious text messages, delete the message from your inbox.
Q: How do I determine if an email is legitimate?
A: Peoples will never request you to send personal information via email. Always use your browser to visit the Peoples website by typing in our URL. If you are familiar with email headers, you can use your email application to check the headers and make sure Peoples is indeed the sender. If in doubt, delete the email.
Q: How was my email address located?
A: Fraudsters locate email addresses from many places on the web. They also purchase email lists and sometimes guess email addresses. Fraudsters generally have no idea if people they send phish emails to are Peoples customers or not. They hope a percentage of the phish emails they send will be received by Peoples customers. Be sure to keep your operating system and browser updated with current security patches.
While there is no guarantee against identity theft, there are things you can do to reduce the chance of becoming a victim.
Press Release: FDIC Publishes a Bank Customer’s Guide to Cybersecurity
Special edition of consumer newsletter feature tips for preventing online fraud and theft
Peoples Bank will never ask for any personal or account information, including Social Security numbers, account numbers, security questions, PINs, email addresses or passwords via email, unsolicited phone calls or text messages.
Write down and record the name, title, date and phone number of each person with whom you spoke and the overall subject matter. Keep copies of any reports or affidavits you send and any letters or information you receive.
Identity theft and fraud cases are all slightly different but we hope you’ll find the information provided above useful. If you ever have any questions about identity theft, fraud, the safety and security of your funds or other financial concerns, please contact us at Peoples Bank. We’re here to protect and preserve your personal financial information and funds.