Debit Cards/Safety and Security

Debit Cards/​Safety and Security

Safety and Security

To report fraud or suspicious activity on your account: Contact your local branch
To report a phishing scam: Email [email protected]

ADVICE FROM PEOPLES BANK AND THE FEDERAL TRADE COMMISSION ON HOW TO PROTECT YOUR CARD AND ACCOUNT FROM FRAUD

  • Protect your debit card as well as the account number, expiration date, security code on the back, and the PIN.
  • Don’t carry your PIN in your wallet, purse, or pocket — or write it on your ATM or debit card. Commit it to memory.
  • Don’t disclose your account number over the phone or the Internet unless you initiate the call or you know the person is who he or she claims to be.
  • Never write your PIN on the outside of a deposit slip, an envelope, or other papers that could be lost or looked at.
  • Carefully check your ATM or debit card transactions; the funds for this item will be quickly transferred out of your checking or other deposit account.
  • Regularly check your account activity, especially if you bank online. Compare the current balance and transactions on your statement to those you’ve recorded. Report any discrepancies to your card issuer immediately.
  • If you still receive paper statements, open them promptly and compare them to your receipts. Report mistakes or discrepancies as soon as possible.
  • Guard your account information. Never leave it out in the open or write it on an envelope.
  • Keep a record of your account numbers, expiration dates, and the telephone numbers of each card issuer so you can report a loss quickly.
  • Draw a line through blank spaces on charge or debit slips above the total so the amount can’t be changed.
  • Don’t sign a blank charge or debit slip.
  • Tear up copies and save your receipts to check against your monthly statements.
  • Cut up old cards — cutting through the account number — before you throw them away.
  • Carry only the cards you’ll need.

PHISHING Q&A

Q: WHAT IS PHISHING? Q:I RECEIVED A PHISH EMAIL. DOES THIS MEAN MY IDENTITY HAS BEEN COMPROMISED? Q:WHAT IF I ENTERED MY PERSONAL OR ACCOUNT INFORMATION THROUGH A SUSPICIOUS WEBSITE OR TELEPHONE NUMBER? Q:WHAT IF I CLICKED ON AN EMAIL LINK TO A SPOOF PEOPLES WEBSITE OR RECEIVED A SUSPICIOUS TEXT MESSAGE, AND DID NOT GIVE AWAY ANY OF MY PERSONAL INFORMATION? Q:HOW DO I DETERMINE IF AN EMAIL IS LEGITIMATE? Q:HOW WAS MY EMAIL ADDRESS LOCATED?